Shipping policy
At Salty Scrubs, we're committed to getting your order to you as quickly and safely as possible. Please read the information below before placing your order.
Order Processing
Once your order has been placed, we'll begin preparing it for dispatch.
- Orders are generally packed and dispatched within 1–3 business days.
- Orders are processed Monday to Friday, excluding public holidays.
- During busy periods, new product launches, or promotional events, processing times may be slightly longer.
- As soon as your order has been shipped, you'll receive a confirmation email with your tracking information.
Delivery Options
We currently deliver to addresses within Australia and New Zealand only.
Our shipping rates are:
- Standard Shipping: $13 AUD
- Express Shipping: $16 AUD
- Standard international shipping to NZ: $20 AUD
- Free Standard Shipping on all Australian orders over $100 AUD
Shipping costs are calculated automatically at checkout.
Local Delivery
If you're located in Karratha 6714, you're eligible for free local delivery.
Orders placed before 11:00am (AWST) are typically delivered the same day. Orders received after this time will be delivered on the next available delivery run.
Delivery Timeframes
Once your parcel has been dispatched, estimated delivery times are:
Standard Shipping (Within Australia - Australia Post)
WA Metro: 1–4 business days
Regional WA: 2–7 business days
SA: 4–8 business days
NSW, VIC & ACT: 5–9 business days
QLD & TAS: 6–10 business days
NT: 7–11 business days
Express Shipping (Within Australia - Australia Post)
WA Metro: 1–3 business days
SA, NSW & VIC: 2–5 business days
QLD & TAS: 3–6 business days
NT: 3–7 business days
Shipping to NZ (Australia Post)
Standard: 5-8 business days
At this time we do not offer express shipping to NZ.
These timeframes are estimates provided by the shipping carrier and are not guaranteed.
Because Salty Scrubs operates from regional Western Australia, deliveries to some parts of Australia may take a little longer than metropolitan shipping estimates.
Tracking Your Order
Every order includes tracking.
When your parcel leaves us, you'll receive an email containing your tracking number so you can follow your delivery's progress from dispatch through to arrival.
If you haven't received your tracking email within a few business days of ordering, please contact us and we'll be happy to assist.
Delivery Delays
Occasionally, delivery delays can occur due to factors outside our control, including:
- Severe weather
- Public holidays
- High parcel volumes
- Courier network disruptions
- Remote delivery locations
We appreciate your patience should any unexpected delays occur.
Lost, Delayed or Damaged Parcels
If you believe your parcel has been delayed or lost in transit, please email hello.saltyscrubs@gmail.com as soon as possible.
We'll contact the shipping carrier and assist with investigating your delivery.
If the carrier confirms that your parcel has been lost before delivery, we'll arrange either:
- A replacement product (where stock is available), or
- A full refund.
If your item has sold out, we'll discuss an alternative product, store credit, or refund with you.
If your order arrives damaged, please contact us within 7 days of receiving it and include photos of both the parcel and the products so we can resolve the issue promptly.
Safe Delivery
Please ensure the delivery address you provide is accurate and secure.
Salty Scrubs cannot accept responsibility for parcels that have been marked as successfully delivered by the shipping carrier but are subsequently lost or stolen from the delivery address.
If you're concerned about parcel security, we recommend shipping to a workplace, Parcel Locker, or another secure location where someone can receive your order.
Need Help?
If you have any questions about shipping, your order, or delivery, we're always happy to help.
Salty Scrubs
Email: hello.saltyscrubs@gmail.com