Refund policy

At Salty Scrubs, we want you to love every purchase. If something isn't quite right, we're here to help.

Eligibility

To be eligible for a return or exchange, your item must be:

  • Unused and in its original condition
  • Sealed (where applicable) and in its original packaging
  • Returned within 30 days of the purchase date
  • Accompanied by your order number or proof of purchase

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they are faulty.

Please note that sale, clearance, or promotional items are final sale and cannot be returned or exchanged unless required under Australian Consumer Law.

Returns

You have 30 days from the date of purchase to request a return.

To begin your return, please email hello.saltyscrubs@gmail.com with:

  • Your full name
  • Order number
  • The item(s) you wish to return
  • The reason for your return
  • Any relevant photos if the product is damaged or faulty

We will respond within 2–3 business days with instructions and the return shipping address.

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as Salty Scrubs cannot be responsible for returns lost in transit.

Refunds

Refunds are available for eligible returns requested within 30 days of purchase.

To qualify for a refund, products must:

  • Be unused and in their original condition
  • Be returned in their original packaging
  • Meet the eligibility requirements outlined above

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Please note that original shipping charges are non-refundable.

Salty Scrubs reserves the right to refuse a refund if returned products do not meet our return requirements.

Exchanges

If you'd like to exchange a product, please contact us within 30 days of your purchase.

Exchanges are subject to product availability.

If the item you would like is unavailable, we may offer you:

  • A store credit that does not expire, or
  • A refund where applicable.

Products being exchanged must meet the eligibility requirements outlined above.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery by emailing hello.saltyscrubs@gmail.com.

Please include:

  • Your full name
  • Order number
  • A description of the issue
  • Clear photos of the product and packaging where applicable

If the product is confirmed to be faulty or we have made an error with your order, we will arrange a replacement, refund, or store credit at no additional cost to you, in accordance with Australian Consumer Law.

How to Start a Return or Exchange

Email hello.saltyscrubs@gmail.com with:

  • Your full name
  • Order number
  • The item(s) you wish to return or exchange
  • Your reason for the request
  • Whether you would like a refund or an exchange

If requesting an exchange, please specify the product you would like instead (if applicable).

Once your request has been reviewed, we'll send you instructions on how to return your item.

Questions?

If you have any questions about our Returns & Exchanges Policy, we're happy to help.

Email: hello.saltyscrubs@gmail.com